Privacy notice

The website is owned by Norfolk Educational Services Ltd. The website hosts a product called SOUL Record® owned by City College Norwich, a member of the TEN Group.

Access to SOUL Record® is via secure login using a username and password issued by your organisation Administrator. You are prompted to change your password when you log in for the first time.

We will retain your username and password securely for the duration of our contract with your organisation or until your Administrator deletes your user account, whichever is the sooner.

We will hold a record of when your SOUL Record® account was last accessed for audit purposes.

We will access your username and password only to resolve technical issues reported by you or your organisation, or when investigating, diagnosing and resolving technical issues that have arisen and have been detected by NES.

We will share details of your username and access only with your organisation, except where required to disclose information under enactment or any other rule of law.®

The website includes an enquiry form where you can raise a technical problem, a query, or make an enquiry if you are interested in becoming a customer of SOUL Record. You will be asked to provide your name, email address, telephone number and the name of the organisation you work for. This information will be used to respond to your query/enquiry. We may use the information to inform your employing organisation about issues being raised by their staff and keep you informed of developments with the system.